Frequently Asked Questions

What does Sheer Health do?

Health insurance and medical billing is unnecessarily challenging. Sheer Health empowers our members to navigate their benefits and health related finances with confidence and ease.

Sheer Health keeps our members up-to-date on their benefits and protects them from erroneous medical bills - so they can seek and receive healthcare with confidence and ease.

You can access Sheer Health through our mobile app or web portal. Join today and never deal with your health insurance again.

How does Sheer Health work?

Sheer Health connects with your health insurance accounts to understand your benefits and analyze your claims. We use this data to detect opportunities for saving money, as well as answering your coverage questions.

How does Sheer Health make money?

Sheer Health makes money with membership fees, success fees*, partnerships with doctors & hospitals, and more.

*A 10% success fee is collected from members on the Free Plan whenever we put money back in their pocket.

Does Sheer Health share or sell my personal information?

No. Your personal information remains private, secure and is only used to ensure accurate application of your health benefits.

Is my information secure?

Yes; we take the security of our member data very seriously. We are both HIPAA compliant and in the process of a SOC II Security Certification. See our Trust & Security policy here.

Membership

How do I get started?

You can download the Sheer Health app here or register online here.

Once you have an account with at least one connected insurance plan, we will get started on your claims review. You can also submit any questions you have about your health insurance by opening a new case on the app.

Sheer Health’s Standard Tier is free, and you can sign up without a credit card. If we put money back in your pocket, we charge 10% of the savings. 

Sheer Health’s Premium Tier is $40/month. On Premium, any money we save or get reimbursed for you goes straight back into your pocket.

All of Sheer Health’s features are available on both plans.

Learn more about our membership tiers here.

Do you have a free trial period for your Premium subscription?

There is currently no free trial for the Premium Tier. All of Sheer Health’s features are available on both plans, so if you want to try us out, we will only charge you if we put money back in your pocket.

How do I see or change my subscription?

You can manage your Sheer Health subscription at any time by clicking the “Manage my subscription” button on the Account page in our mobile app or web portal.

Insurance

Who can use Sheer Health?

Anyone over the age of 18 who has US-based health insurance can use Sheer Health. We help our members with a range of issues based on their healthcare profile and location.

What insurance types does Sheer Health support?

We support medical, dental, vision, pharmacy and hospital related insurance issues in our mobile app. We are working on adding new insurance plans regularly.

Major insurance plans we support include: United Healthcare, Aetna, Cigna, Anthem, Medicare, UMR, and many regional Blue Cross Blue Shield plans.

Learn more about supported insurance types here.

Does Sheer Health support Medicare?

Yes, we do. You can connect your Medicare account in our mobile app.

Does Sheer Health support individuals and families?

Yes, we do. Whether you are the primary subscriber or a dependent, you can add connections for your whole family in the mobile app. One Premium Tier membership covers all of your immediate family.  If you would like us to join your and a family member’s account, please open a new support case.

Does Sheer Health work with healthcare providers?

Yes, we do work with healthcare providers. We can support your patients' eligibility checks and out-of-network claim submissions. Send us an email at providers@sheerhealth.com to get in touch.

How will you be able to review all of my past claims?

There is no need to share all of your claims, EOBs, and authorizations. We can see all of those documents from your insurance portal. We are not able to verify what bills you have received in the mail, through email or online, so please share those through the app.

App Support

Does Sheer Health submit claims?

Yes, Sheer Health submits out-of-network claims. Upload your bills through our app or website. We’ll review the bill for accuracy, work with you for any amendments, and submit it to your insurance.

We’ll also track the progress of your claims and confirm they’re successfully processed.

How do I add a family member to my account?

Please open a new support case to add a family member to your account. Your family member should create a Sheer Health account of their own.

Once your accounts are joined, please note that you will see all of each others’ insurance information and cases.

One Premium Tier membership covers all of your immediate family.

Is there a referral code I can send to others?

Yes. You can find your referral link by tapping “Invite a friend” on the home screen of our app or website. We appreciate all of your referrals!

Why is my email sign-in link not working?

Please confirm that you are clicking the sign-in link from the same device which you are using to sign in. This must be the same device which you requested link from.
Also, please confirm you are using the most recent link in your inbox. If the issue persists, reach out to us at help@sheerhealth.com.

How do I connect insurance plans to Sheer Health?

You can connect more insurance plans by tapping on the health tab in our mobile app, then tapping “Add new connection”. You will need to sign in to your insurance portal.

We support medical, dental, vision, pharmacy and hospital connections, and we are adding new options regularly.

Major insurance plans we support include: United Healthcare, Aetna, Cigna, Anthem, Medicare, UMR, and many regional Blue Cross Blue Shield plans.

I’m having trouble with the app, can you help?

We are happy to help; please send us a description of our issue in a new support case or reach out to us at help@sheerhealth.com. Providing screenshots can help us troubleshoot quicker.

Have a question we didn't answer? Check out or Features page or email us at help@sheerhealth.com.