How Insider NYC Transformed Employee Health Benefits with Sheer Health

At Sheer Health, we believe that health insurance should be simple, transparent, and supportive. For employers, that means not only offering great benefits, but also ensuring employees understand their coverage and feel confident using it—without confusion, long phone holds, or wasted time.

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We’re proud to partner with Insider NYC, an innovative NYC-based agency whose team chose Sheer Health to support their employees’ health insurance needs. This case study highlights how Sheer Health has helped their employees save time and money while improving overall benefits satisfaction.

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The Challenge: Offering Health Insurance Isn’t Enough

Like many small and mid-sized companies, Insider NYC knows that offering health insurance is only part of the equation. The real challenge? Helping employees navigate their benefits.

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Their CEO, Lindsi Shine, personally experienced this stress firsthand while managing her own health insurance.

“Before Sheer Health, I’d spend countless hours on hold with insurance companies, trying to figure out claims, coverage details, and billing issues. It cost me thousands of dollars and way too much time I should’ve spent on work—or with my team.”
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— Lindsi Shine, CEO of Insider NYC

Lindsi realized that if navigating health insurance was this difficult for her, it was likely affecting her entire team—leading to lost productivity, unnecessary expenses, and avoidable stress.

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The Solution: Sheer Health for Employers

When Insider NYC implemented Sheer Health as a core part of their employee benefits package, everything changed.

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Here’s what Sheer Health provides to Insider NYC employees:

• Personalized health insurance support: real experts help with claims — including out-of-network (OON) claim submission — eligibility questions, coverage, billing issues, prior authorizations, and more.
• Open enrollment guidance: clear plan comparisons and one-on-one help selecting the right coverage each year.
• Ongoing benefits help: anytime support through virtual or phone access—no long hold times or confusing insurer calls.
• Time & cost savings: employees avoid costly billing mistakes and reclaim hours otherwise spent dealing with insurance companies.

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Employees now have access to Sheer Health experts who handle the heavy lifting so they don't have to.

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Lindsi reflects:

“I knew firsthand how chaotic health insurance could be. Once we brought Sheer Health in, our team instantly felt supported. They save time and money every single day, and that peace of mind is priceless.”

Real Impact for Real People

Since partnering with Sheer Health, Insider NYC has seen meaningful improvements across the organization, including:

• Faster resolution of claims and billing issues
• Higher employee confidence in using their benefits
• Reduced stress across the whole team
• Improved engagement during open enrollment periods

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Employees can now focus on their work—and their lives—without getting bogged down in insurance headaches.

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Give your team the support they deserve. Sheer Health helps employees navigate insurance so they can focus on what matters. Click here to learn how we can help your organization.